Welcome to the FAQs page . Here you will find answers to some of the most common questions our customers have. If you can't find the information you're looking for, please feel free to contact our customer service team.
Q: How do I place an order?
A: You can place an order by selecting your desired items, adding them to your cart, and proceeding to checkout where you will fill in your shipping details and payment information.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placement. Please contact our customer service immediately if you need to make changes.
Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. Please check our shipping policy for more details on international shipping.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping option you select. Standard domestic shipping typically takes 9-11 days, while Expedited Shipping can take up to 7-9 days.
Q: How can I track my order?
A: Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order's progress.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and other digital wallets. For a full list of accepted payment methods, please visit our payment options page.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment details and do not store your credit card information.
Q: What is your return policy?
A: We accept returns within 30days of purchase. Items must be in original condition with tags attached. Some exclusions apply. Please refer to our Return & Refund Policy for more information.
Q: How do I return an item?
A: To return an item, please follow the instructions on our Return & Refund Policy page. You will need to ship the item back to us at your own cost.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item. The funds will be credited to your original method of payment.
Q: How do I know my size?
A: You can refer to our sizing chart which provides detailed measurements for each of our sizes. We also provide fitting tips on our product pages.
Q: The item I want is out of stock. Will it be restocked?
A: Popular items may be restocked. Please sign up for our newsletter to receive restock alerts, or check back on the site regularly.
Q: How can I contact customer service?
A: Plaese contact our support team at [email protected].
